Refund & Cancellation Policy

Prices, GST and invoices

Parleyo is not registered under GST yet, so no GST is charged. The price you see before you pay is the price you pay.

We issue an invoice for every payment and a credit note for every refund. You can download both from the Billing section of your Profile page.

Cancelling a plan or add-on

You can cancel your plan or an add-on at any time from the Billing section of your Profile page. After you cancel, you keep access until the end of the period you have already paid for. If the renewal payment of your plan failed, cancelling ends the plan at once.

We do not refund the current paid period after a cancellation, in full or in part.

Upgrading your plan

An upgrade starts at once. You pay the price of the new plan minus the unused part of your current plan, and we do not refund anything. The unused part is your last payment for the current plan multiplied by the smaller of two shares: the share of the paid period still to come, and the share of the plan's credits not yet used.

For example, if half of the paid period is still to come and a quarter of the credits are unused, a quarter of your last payment is taken off the price of the new plan.

The new plan's billing period starts on the day you upgrade. From the next period, you pay the full price of the new plan. Credits you use while you complete the payment count toward the new plan. Switching from monthly to yearly billing counts as an upgrade.

The amount we show you before you pay stays valid for 30 minutes. A payment made after that is refunded in full, and you can start the upgrade again. You cannot upgrade in the last 1 hour of your paid period or while a yearly renewal is waiting to start. If the unused part is worth more than the new plan's price, choose yearly billing for the new plan or switch when your current period ends.

Moving to a smaller plan or to monthly billing

A move to a smaller plan, or from yearly to monthly billing, starts at the end of the period you have already paid for. You keep your current plan until then, and we do not refund any part of the current period.

When you make the change, Razorpay asks you to approve the auto-debit for the new plan. Nothing is charged that day. Razorpay may place a small verification charge, which is refunded automatically. The first payment of the new plan is taken when your current period ends. If that payment is late, you keep your current plan for up to 3 days while it goes through.

You can cancel a scheduled change from Billing until it starts. Your current plan still ends at the end of its period, because its renewal was already stopped.

Changing your payment method

To pay with another card or UPI ID, set up a new auto-debit from Billing. Nothing is charged when you set it up. The new auto-debit takes over at the end of your paid period, and the old one stops then.

If a renewal payment failed, the new payment method pays the full price of your plan at once and a new billing period starts that day.

Payments we refund automatically

We refund a payment in full, without you asking, when we cannot apply it to your account:

• a duplicate payment, for example a second payment for a plan you already have;
• a payment for a purchase that is already closed;
• a payment below the price, or in a currency other than Indian rupees;
• an upgrade payment made after the upgrade amount expired;
• a payment made after your account was deleted;
• an early yearly renewal that cannot start.

Other refunds

Every other refund is decided by our support team on request. Write to us using the contact details on this page or the Contact page.

When a refund reaches you

Refunds go back to the original payment method and reach it in 5–7 working days. Each refund gets a credit note in Billing.

Credit packs

• A credit pack is a one-time payment. It does not renew.
• Pack credits are valid for 12 months from the purchase.
• Your monthly credits are used first. Pack credits are used after them, starting with the credits that expire first.
• Ask our support team within 7 days of the purchase and we refund a pack in full if none of its credits have been used.
• A pack is not refunded once any of its credits have been used.
• When a pack payment is refunded or reversed by a chargeback, the matching credits are removed from your balance.
• Expired credits are lost. The credits of a deleted account are lost too.
• We email you 7 days before a pack with unused credits expires.

Monthly plans

A monthly plan renews every month until you cancel it. We email you 3 days before each monthly charge. Your bank also notifies you 24 hours before each debit.

Yearly plans

Auto-renewing yearly plan. It renews every year until you cancel it. After you cancel, it stops at the end of the year you have paid for. We email you 7 days before each yearly charge.

One-time yearly plan. It does not renew automatically. You can renew it during its last 15 days without losing any days, because the new year starts when the current one ends. If you do not renew it, the plan ends after 365 days. We email you 15 days, 7 days and 1 day before it ends.